From Pickup to Delivery — What to Expect
We make nationwide pet transport simple, safe, and stress-free. Here’s how our system works from start to finish:
Step 1: Request a Trip
Fill out our quick form or call us directly with your travel details. We’ll ask about your pet(s), your timeline, and any special needs.
Step 2: Confirmation Call
We don’t believe in automated bookings. Once we review your request, we’ll call you to confirm details, explain options (Private, Semi-Private, or Economy), and answer questions.
Step 3: Pickup Day
On transport day, we arrive at your home (or agreed meeting spot), meet your pet(s), review supplies, and make sure everything is set. Each pet is placed in a clean, secure crate sized for comfort.
Step 4: On the Road
During travel, pets follow structured routines:
Rest Stops: Scheduled breaks for potty, play, and stretching for those fully vaccinated and capable
Feeding: According to your instructions with water 24/7
Comfort Items: Blankets, toys, or treats from home help reduce stress.
Updates: We send you progress updates along the way so you always know how your pet is doing.
Step 5: Safe Delivery
We deliver your pet(s) directly to the drop-off location you provided. Pets are released calmly and safely, with care notes passed along.
Owner Checklist (What to Send With Your Dog)
Health Certificate & Vet records (if sending)
Food (enough for the trip + 2 extra days)
Written feeding schedule & care instructions
Collar/harness & leash with ID tags when applicable
Favorite blanket or toy
*Please keep all items the size of a backpack
Transport FAQ
Q: How far in advance should I book?
A: Ideally 2–4 weeks, though last-minute bookings may be possible.
Q: Does my pet need a health certificate to travel?
A: ALL pets transported by us are required to have a health certificate from a vet 10 days or less from the pickup date
Q: Do you transport puppies?
A: Yes, with proof of age and required vaccines. Here is our No Paws on the Ground Policy
Q: How do potty breaks work?
A: Dogs are given scheduled breaks in safe locations. We never skip their comfort or safety.
Q: Can I pack items with my pet?
A: Yes — blankets, toys, and familiar food are encouraged to reduce stress.